Privacy Policy for Balcarres Estate Limited

Effective Date: [25/08/2023]

1. Introduction

Balcarres Estate Limited ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal information of guests and visitors ("you" or "your") to our hospitality business in Scotland. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect various types of personal information, including but not limited to:

  • Contact information (name, address, email, phone number)

  • Payment information for reservations and transactions

  • Special requests and preferences

  • Demographic information

  • Communication preferences

  • Feedback and reviews

  • CCTV footage within our premises for security

3. How We Use Your Information

We use your personal information for various purposes, including:

  • Processing and managing reservations and bookings

  • Providing personalized services during your stay

  • Sending booking confirmations and updates

  • Responding to inquiries, requests, and feedback

  • Improving our services and customer experience

  • Complying with legal obligations and regulations

4. Sharing Your Information

We may share your personal information with:

  • Third-party service providers (e.g., payment processors, IT support) to facilitate our operations

  • Local authorities in compliance with legal requirements

  • In the event of a business merger, acquisition, or sale

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is completely secure. We cannot guarantee the absolute security of your information.

6. Your Rights

You have certain rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can correct any inaccuracies in your personal information.

  • Erasure: You can request the deletion of your personal information, subject to legal obligations.

  • Objection: You can object to the processing of your personal information for specific purposes.

  • Data Portability: You can request a machine-readable copy of your personal information.

7. Marketing Communications

We may send you marketing communications if you've consented to receive them. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the "Effective Date" will be revised accordingly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Balcarres Estate Limited

Address – Balcarres Estate Office, Colinsburgh, Fife, KY9 1HJ

Email – office@balcarresestate.co.uk

Phone - +447718647070